Privacy Policy

1. Who We Are

Adalwin.org is operated by Adalwin Commerce LLP, registered in Pune, Maharashtra, India. We build technology that connects donors, recipients, and volunteers for trust-verified item donations.

2. Information We Collect

• Account information: Name, email address, phone number, city, and role (donor, recipient, or volunteer) when you sign up.
• Item listings: Photos, descriptions, category, condition, and pickup details for items you list.
• Activity data: Requests made, donations completed, trust scores, and verification records.
• Device and usage data: Browser type, IP address, pages visited, and referral source — collected automatically via cookies and analytics.

3. How We Use Your Information

• To operate the platform — matching donors with recipients, coordinating volunteers, and facilitating deliveries.
• To calculate and display trust scores and verification badges.
• To send notifications about your listings, requests, and matches.
• To improve the platform through aggregated, anonymised analytics.
• To prevent fraud and ensure platform safety.

4. Information Sharing

We do not sell your personal information. We share limited information only when necessary:

• With other users involved in a match (e.g., a donor sees the recipient's first name and city when a request is approved).
• With volunteers assigned to verify or deliver items in your area.
• With service providers who help us run the platform (hosting, email, analytics) — under strict data-processing agreements.
• When required by law or to protect the safety of our users.

5. Data Storage and Security

Your data is stored on secure servers managed by Supabase (hosted on AWS). We use encryption in transit (TLS) and at rest. Access to personal data is restricted to authorised personnel only.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for optional communications at any time.

To exercise any of these rights, email us at privacy@adalwin.org.

7. Cookies

We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies (which you can opt out of) to understand how the platform is used. We do not use advertising or tracking cookies.

8. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or an in-app notification. Continued use of the platform after changes constitutes acceptance.

9. Contact

For any privacy-related questions, reach out to us at privacy@adalwin.org or write to Adalwin Commerce LLP, Pune, Maharashtra, India.